Refund policy
Our 30-day policy
You can return an unopened Solace Bodywork product within 30 days of delivery for a refund or exchange.
Because our essences and magnesium products are ingestible and applied to skin, we can only accept returns that are:
- Unopened and unused, with any seal intact
- In their original packaging and condition
- Accompanied by your order number or the email address you ordered with
We can't accept opened bottles back for resale. This is a health and safety requirement, not a preference — and it doesn't affect your rights below if something is wrong with the product.
How to start a return
Email hello@solacebodywork.com.au with your order number and the reason for the return. We'll send return instructions and an address. Please wait for those instructions before posting anything back, so it doesn't go astray.
Return shipping is at your cost unless the item is faulty or was sent in error, in which case we cover it.
Refund timing
Once we receive your return we'll check it and process your refund within 5 business days. Refunds go to the original payment method and can take a few extra days to appear, depending on your bank.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged, leaking, or isn't what you ordered, contact us as soon as you notice. Include a photo if you can — it helps us sort it out faster. This applies whether or not the bottle has been opened.
Your rights under Australian Consumer Law
Our 30-day policy sits on top of your rights under the Australian Consumer Law (ACL). It doesn't replace them or put a time limit on them.
Under the ACL, products come with automatic consumer guarantees: they must be of acceptable quality, match their description, and do what they're meant to do. If a product fails to meet these guarantees you're entitled to a repair, replacement or refund depending on whether the problem is major or minor — and this applies whether or not the 30 days have passed.
Nothing on this page limits or excludes any right or remedy you have under the ACL or other Australian law.
A note on suitability
Our essences support emotional wellbeing. They are not medicines, and results vary between individuals. Change of mind about whether a blend suited you is covered by the 30-day policy above only where the product is unopened.
Questions
If anything here is unclear, or your situation doesn't fit neatly into a category, just contact us. We'd rather talk it through than leave you guessing.